Returns and Exchanges

We have a 31-day return policy, which means you have 31 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition that you received it.

To start a return or exchange, contact us at sales@meerkatkeys.com and include the following information:

• Full Name
• Email
• Order Number
• Request Type (Return or Exchange) 
• Reason and details for requesting a return or exchange

Please note that you are solely responsible for shipping costs related to sending your return order or exchange back to MeerKat Keys.

If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted. 

You can always contact us for any return and exchange question at sales@meerkatkeys.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.